How Tecmaze collects, uses and protects your personal information.
Effective: 1 January 2025Tecmaze Pty Ltd (ABN 81 634 225 296) ("Tecmaze", "we", "us") is an Australian technology company providing website, AI chatbot and digital services to local businesses. We are headquartered in Melbourne, Victoria.
This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Tecmaze is committed to handling your personal information with care, transparency and in accordance with Australian law.
Sensitive information: Tecmaze's chatbot systems are configured not to collect sensitive personal information including health information, Medicare numbers, financial account details, or government identifiers. If a website visitor volunteers such information, it should not be stored or acted upon by the chatbot.
We collect personal information:
We use personal information for the following purposes:
We do not use your personal information for unsolicited marketing without your consent. We do not sell your personal information to third parties.
We may share your information with the following third parties solely for the purpose of delivering our services:
We do not share your information with advertisers, data brokers or any third party for commercial purposes beyond service delivery. Where third parties process your data, they do so under their own privacy policies and applicable data processing agreements.
We may disclose your information where required by law, court order, or in response to a request from a government or regulatory authority.
Client websites and associated data are hosted on dedicated servers located in Sydney, Australia (DigitalOcean SYD1 region). We implement the following security measures:
While we take reasonable steps to protect your information, no system is completely secure. In the event of a data breach that is likely to cause serious harm, we will notify affected parties and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
When Tecmaze deploys an AI chatbot on a client's website, personal information collected by that chatbot (name, email, phone number) is:
Clients who use Tecmaze services to collect personal information via chatbot are themselves data controllers under the Privacy Act and are responsible for ensuring their use of that data complies with applicable law, including obtaining appropriate consent where required.
Tecmaze chatbots include a disclosure in the welcome message informing users that their details may be collected and used to follow up on their enquiry.
The tecmaze.org website may use cookies and similar technologies for session management and basic analytics. We do not use advertising cookies or third-party tracking pixels. You can disable cookies in your browser settings, though this may affect some website functionality.
Client websites built by Tecmaze do not include third-party analytics or advertising trackers by default. If a client requests integration with Google Analytics or similar tools, this will be disclosed to website visitors through an appropriate cookie notice.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
We retain personal information for as long as necessary to provide services and meet our legal obligations:
When data is no longer required, it is securely deleted or de-identified.
For privacy enquiries or complaints, contact our Privacy Contact:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.