Terms & Conditions

Effective date: 1 April 2026. These terms apply to all services provided by Tecmaze (trading name of Muslim Abbas, ABN 81 634 225 296).

1. Services

Tecmaze provides AI-powered digital solutions for Australian businesses including, but not limited to:

• AI chatbot integration and configuration
• Website design, development and hosting
• Search engine optimisation (SEO) services
• Lead capture and CRM integration
• Website monitoring and security services
• Digital marketing and consulting services

The specific services provided to you are as described in your selected plan at the time of purchase.

2. Subscriptions and Billing

Tecmaze operates on a subscription basis. By subscribing to any plan, you authorise Tecmaze to charge your nominated payment method on a recurring monthly basis.

• Setup fees are charged once at the time of purchase and are non-refundable once work has commenced
• Monthly subscription fees are charged in advance at the start of each billing cycle
• All prices are in Australian Dollars (AUD) and inclusive of GST where applicable
• Tecmaze reserves the right to update pricing with 30 days written notice to active subscribers
• Failed payments will result in a 7-day grace period before service suspension

3. Cancellation Policy

You may cancel your subscription at any time by contacting admin@tecmaze.org. The following notice periods apply:

• Essentials plan: 30 days written notice
• Digital plan: 30 days written notice
• Growth plan: 30 days written notice
• Enterprise plans: As specified in your service agreement

Upon cancellation, services will continue until the end of the current billing period. No partial refunds are provided for unused periods.

4. Refund Policy

Setup fees are non-refundable once work has commenced (typically within 24 hours of payment). Monthly subscription fees are non-refundable for the current billing period. If you believe you have been charged in error, please contact us within 7 days and we will investigate promptly.

5. Client Responsibilities

To enable us to deliver our services, you agree to:

• Provide accurate and complete business information as requested
• Respond to onboarding and approval requests within 5 business days
• Provide access to necessary platforms (domain registrar, existing website, etc.) when required
• Ensure all content provided to Tecmaze is owned by you or that you have rights to use it
• Not use Tecmaze services for any unlawful purpose

6. AI Chatbot Services

Tecmaze's AI chatbot service is powered by third-party AI providers. The chatbot is designed to answer general business questions and capture leads. You acknowledge that:

• The chatbot may occasionally provide incomplete or inaccurate responses
• Tecmaze is not liable for business decisions made based on chatbot responses
• For healthcare clients, the chatbot is not a substitute for professional medical advice
• Conversation logs may be stored to improve service quality
• You are responsible for ensuring the chatbot's content complies with your industry regulations

7. Intellectual Property

Upon full payment of all fees, you own the website content created specifically for your business. Tecmaze retains ownership of its proprietary tools, systems, code frameworks, and processes. You grant Tecmaze the right to use your business name and website as a portfolio reference and case study unless you notify us otherwise in writing.

8. Hosting and Uptime

Tecmaze targets 99.5% uptime for hosted websites. Planned maintenance will be communicated in advance where possible. Tecmaze is not liable for downtime caused by third-party services (DigitalOcean, Cloudflare, DNS providers, etc.) or circumstances beyond our reasonable control.

9. Data and Privacy

Tecmaze collects and processes data in accordance with the Australian Privacy Act 1988. Lead data captured through your chatbot and contact forms is stored securely and is accessible to you. We do not sell your data or your customers' data to third parties. See our Privacy Policy for full details.

10. Limitation of Liability

To the maximum extent permitted by Australian law, Tecmaze's total liability to you for any claim arising from our services is limited to the total fees paid by you in the 3 months preceding the claim. Tecmaze is not liable for any indirect, consequential, or loss of business profits arising from use of our services.

11. Termination by Tecmaze

Tecmaze may terminate or suspend services immediately if you breach these terms, fail to pay after the grace period, use our services for unlawful purposes, or engage in abusive conduct toward our team. In such cases, setup fees and any paid subscription fees for the current period are non-refundable.

12. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria. For consumer disputes, the Australian Consumer Law applies.

13. Contact

For questions about these terms, please contact:

Tecmaze
ABN: 81 634 225 296
Email: admin@tecmaze.org
Phone: 0452 260 716
Website: tecmaze.org